Customer care agents are your organisation's front line employees, and if they're not provided with the correct tools to help diagnose and troubleshoot customer queries, they're effectively working blind.
The numo labs customer care portal has been developed in conjunction with our Big Data Mediation and Filtering product to give customer care agents direct visibility into mobile operator core networks.
Network events are colour coded to allow for rapid identification of problems. Built in "cheat sheets" also allow customer care agents every possible chance of resolving the problem in the first instance.
So give power back to your customer care agents and reap the rewards of fantastic customer service!